Community Cats Toronto ("CCT”, “we," "us," or "our") is a registered charity in Ontario, Canada. We are committed to protecting the privacy and security of the personal information of our donors, beneficiaries, volunteers, employees, and website visitors (collectively, "you").

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with applicable Canadian privacy laws, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario's Personal Information Protection Act (PIPA), where applicable.

By providing your personal information to us, you consent to its collection, use, and disclosure in accordance with this policy.

We may collect the following types of personal information:

  • Identification Information: Name, title, postal address, email address, telephone number.

  • Financial Information: Payment card details (processed securely by third-party payment processors), donation history, and receipt details. We do not store full payment card numbers on our servers.

  • Demographic Information: Age or date of birth (where required, e.g., for event participation), language preference.

  • Interaction Information: Communication preferences, records of correspondence, feedback, survey responses, and details of your involvement with our programs, events, or volunteer activities.

  • Technical Information: When you visit our website, we may collect IP address, browser type, operating system, referring URLs, pages viewed, and dates/times of visits through cookies and similar technologies. See our Cookies & Similar Technologies section below.

  • Health Information (Limited & with Consent): Only where directly relevant and necessary for specific programs or events (e.g., accessibility requirements for an in-person event), and always with your explicit consent.

We collect information directly from you when you:

  • Make a donation (online, or by mail).

  • Register for an event, program, or newsletter.

  • Apply to volunteer or work with us.

  • Contact us via email, our website, or social media.

  • Participate in a survey or provide feedback.

We may also receive information from third parties (e.g., peer-to-peer fundraising platforms, event partners) where you have consented to such sharing.

We use your personal information for the following limited purposes:

  • To process donations and issue official tax receipts.

  • To administer your participation in events, programs, or volunteer activities
    To communicate with you about our work, fundraising campaigns, events, and impact reports, in accordance with your communication preferences.

  • To manage our relationship with you, respond to inquiries, and provide advice and support.

  • To comply with legal and regulatory obligations as a registered charity (e.g., maintaining donation records for Canada Revenue Agency).

  • To improve our website, services, and donor experience through aggregated analysis.
    For internal administrative purposes.

Our processing of your personal information is based on one or more of the following grounds under applicable law:

  • Your express or implied consent.

  • The necessity to fulfill a contractual agreement with you (e.g., processing a donation).

  • Compliance with a legal obligation.

Our legitimate organizational interests, provided they are not overridden by your rights and interests (e.g., administrative operations, fraud prevention).

We do not sell, trade, or rent your personal information.

We may share your information in the following limited circumstances:

  • When contacting us about a CatStats Colony look-up request and requesting your information be given to the caretaker managing that colony

  • Service Providers: With trusted third-party vendors who perform services on our behalf (e.g., payment processing, email distribution, data storage, event management). These providers are contractually obligated to handle your information securely and only for the purposes we specify.

  • Legal Requirements: If required by law, court order, or governmental authority.

  • With Your Consent: For any other purpose, we will obtain your explicit consent before sharing.

Our website uses cookies and similar tracking technologies to enhance user experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of our website.

We implement appropriate physical, technical, and administrative safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include secure servers, encryption, access controls, and staff training. We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

To exercise these rights, please contact our Privacy Officer using the details below.
Our website may contain links to third-party sites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any external sites you visit.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

Privacy Officer
Community Cats Toronto
P.O. Box 73078 Wood St PO
Toronto, ON 
M4Y 2W5